Media Monitoring Vendor Contract Checklist

Key clauses that protect data access, coverage, and service reliability.

Ensure you can export coverage data, tags, and metadata in usable formats without extra fees.

Data lock-in is one of the most common hidden costs.

Ask for clarity on which UK sources are covered and how quickly new sources are indexed.

If a source is critical, make it explicit in the contract or statement of work.

Define response times for support requests and escalation paths for urgent issues.

Support quality often determines whether the platform is usable day to day.

Build in clear renewal windows and termination terms so you can exit if quality drops.

An easy exit keeps vendor performance high.